Not receiving unique code for login (Cloud)

If you're not getting your unique code email, one of these three things is usually going on. Work through them in order.

Check spam, then ask IT to whitelist plane.so

First, check your spam or junk folder. If you're on a corporate email, your IT gateway might be silently blocking emails from plane.so without any notification. Ask your IT team to whitelist plane.so and check if anything is being filtered on their end.

Your domain may be suppressed

If an email from Plane previously hard-bounced or was marked as spam from your domain, our sending provider may have suppressed the entire domain. You won't be able to fix this yourself. Reach out to Plane support and we'll look it up and remove the suppression.

Use password or OAuth to log in alternatively

You don't have to be locked out in the meantime. Log in with a password (if you have set it up) or through Google or GitHub as neither of those depends on email delivery, so they'll work regardless while the code issue gets sorted.